SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of COMFORT, STYLE & AFFORDABILITY (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sole-heaven.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Today Received, cool! On her 38th she took the 39th, but the 40th would be better) small
Yakiste chudova! The Garno is packed, the boxes are a gift (for example) mega shvidka delivery, to Ukraine for 8 days! I recommend my brothers to the city to wear it for rosmir. I took the sviy rozmir, trishki tisnuvato, I hope to whine) for my dear store!!
Carefully with the choice of size. My foot is 24,5 cm, on the grid it is 39. And always take on 39. But the finger is almost resting and this is a very narrow model. Quality and appearance is very satisfied. The delivery is fast. I hope they're being carried around.
Just WOW!! Good quality, I’m happy
Perfect shoes very accurate exactly like the picture the quality is very high thank you for the gift I got pink socks as a gift.
The boots are excellent! on my 37 I took 38, it was possible to be a little bigger-at least 39, but nothing, the leg fits, does not dangle. but there is no place for a warm toe... but I will wear!
On foot 25 cm 40 size large, insole 26 cm
Photo Kupuvala two bet, then she denied delivery, for 2 tizhna, zakhidna Ukraina, mist). My foot 24 cm, 38 rozmir pidishov. On a wide leg not to play, khiba Sho brothers on rosmir bilshi. It's beautiful, for the winter it's good for you. Natural suede, hogno. Cords for good to sit on the foot. Rosmir in Rosmir, the stock is not good, it is comfortable.
Great boots
CoolRecommend
I will describe the vidpovid in the store. Kolir cappuccino with Bilim in the morning, duzhé mʼyakyi Tom warm. Rozmir 39 walk on the foot 24,5 cm, yak is listed in the inventory. Materials, garne of a package and a gift of a scarf.
Looks good! Warm
Quality is excellent
Cool shoes